COMPLEAT is a revolutionary automation platform for use by travel management companies, corporate travel departments and online travel fulfillment companies. You can use COMPLEAT to implement hundreds of intelligent processes, including:

Primarily a tool to automate PNR-centric operations and customer communications, COMPLEAT can decipher and edit PNRs hosted in Abacus, Amadeus, Apollo, Galileo, Sabre, and Worldspan (although it is extendable to other reservation systems as well). In addition, it can interact with any other Internet based or web service enabled booking sources, applications and databases that may be accessible to it.

COMPLEAT is a centrally hosted, shared use computer system that combines the safety, economy and efficiency of a hosted solution, with accessibility and immediacy normally attainable only with distributed software solutions. Services enabled by COMPLEAT can be implemented by GDSX development and automation support specialists, or COMPLEAT customers can manage their own automation program directly with training and ongoing support from GDSX.

• MS Visual Studio .NET technologies for speed, efficiency, ease of administration, and interoperability with your other technology components.
• Structured data interfaces for industry-leading data quality and GDS efficiency.
• Extensive use of web services for connectivity with other tools and data sources; and
• Remote administration so you are always in control.

• COMPLEAT can be tailored to match your organization and those of your customers.
• Business unit settings and routines can be moved, copied, pasted, from one unit to another and then edited to account for localized differences.

COMPLEAT can comprehensively quality control, edit, and finish reservations made across many GDSs and On-Line Booking Tools (OLBTs).

COMPLEAT empowers you to take control of your travel management service delivery.

The foundation of COMPLEAT is its facility for user-developed automation routines. COMPLEAT automates common, recurrent agent tasks such as preferred seat assignments and waitlist clearance robotics; however its most powerful benefits stem from its ability to implement sophisticated and completely customized, user-developed automation.

COMPLEAT’s Routine Builder user-interface offers users a point and click means to develop and administer powerful automation routines to address:

• Reservation accuracy
• Reservation finishing
• Frequent flyer upgrades
• Fare assurance
• Travel Policy compliance
• Automation of traveler advisories, queries, and confirmations
• Automation of ticketing fulfillment (where possible via the GDS); and
• Customized automation routines that integrate PNR automation, database analysis, and customer communication

For the most demanding automation requirements, COMPLEAT’s Routine Editor is an infinitely flexible open-ended interface that allows users to insert complex applications that exceed the functional limitations of wizard-based interfaces offered by quality control systems in the marketplace. This application integration feature enables our users to develop and incorporate comprehensive service offerings that utilize the full range of program interoperability enabled by COMPLEAT’s open system architecture. This capacity ensures your ability to implement precisely tailored and truly “touchless” PNR fulfillment, and highly adaptive travel authorization automation solutions, to name a few.

While COMPLEAT can perform all of the functions usually associated with a traditional reservation quality control system; COMPLEAT’s design architecture enables far more sophisticated functionality than the PNR robotics engines now commonplace among travel management companies.

• Seat Management - Assures the best possible seat, based on the traveler’s preference. The module checks and rechecks seat maps, communicating directly with the GDS to compare seating preferences with their reserved seats and current availability. When a preferred seat becomes available, the system will cancel the non-preferred seat and rebook accordingly.
• Waitlist Clearance - Repeatedly attempts to clear previously waitlisted flights and fares. COMPLEAT will, on a configurable, scheduled basis, recurrently attempt to confirm waitlisted segments leading up to departure. If clearance is successful, the PNR may be queued to the travel consultant for confirmation and notification to the traveler, or the traveler may be notified of the change automatically by customized email messaging.
• Fare Validation - Repeatedly checks PNRs for lower fares at a user-defined interval. The Fare Module provides a turn-key fare search solution which can be set up in just a few clicks or may be incorporated into a customized fare process addressing complex business rules using the COMPLEAT Control Routine Builder.
• Auto-ticketing – Developed to streamline ticket fulfillment and avoid missed ticketing deadlines, COMPLEAT auto-tickets all qualifying reservations without agent interaction, dispatching customer notifications, including itinerary and e-invoice as they are ticketed. Tailorable to the user’s precise requirements, auto-ticketing supports itineraries, paper tickets, e-tickets, ticketless, service fees, exchanges, and Amtrak.

COMPLEAT delivers tailored traveler-centric, plan-centric and event-driven communication to agency customers via web services, email and SMS. This includes automatic generation of itineraries, confirmations, advisories, etc in the language and format preference of the traveler. COMPLEAT’s software design does not limit the number of language or dialects although we fully support only English, German, French, French Canadian and Dutch at this time.

Confirmations and Advisories - Highly configurable and multi-lingual communication with travelers and managers regarding itineraries via fax (asp) or e-mail in HTML, PDF, or plain text formats. Confirmations can optionally include:

Using host-provided structured data API's, COMPLEAT reads and stores in a local database, an always-current record of both active and past-travel PNRs. COMPLEAT's extensive feature set maximizes the value of the PNR databases developed by the system.

Since COMPLEAT retains (or can secure on demand) so much valuable information about customers, travelers, and their travel plans; COMPLEAT may be called upon to make this information available for use by other automation tools, our subscribing agencies and/or their customers. The enabler for this is COMPLEAT's Data Connector Services.

• COMPLEAT's Data Connector Services utilize W3C standard Web Services, allowing an application on one machine to remotely connect to and request a specific operation and result from another machine offering the web service, yet having only knowledge of the web service and Internet access, in common.
• Information Where You Need It, When You Need It - At the Point of Sale
  Data Connector Services power COMPLEAT's WAMT feature, enabling our customers to view the location of their travelers at any given time. Further, Data Connector web services will allow agents using scripted POS applications to be advised while the caller is still on the phone, that there are already too many executives on the plane for this new traveler to be added, among other examples.

In short, COMPLEAT is a state-of-the-art, tool-based, software system, engineered to be highly configurable and extendable for use in automating:

• GDS-centric processes;
• PNR-centric database construction, analysis, reporting; and
• Event-driven communication via GDS messaging, email, SMS, and web services.

Benefits of COMPLEAT include:

• Ensures the quality of reservations made
• Enables more and richer service delivery options, including corporate and traveler amenity services
• Reduces the workload of travel sales consultants
• Provides an integrated automation interface to reservation data for further value-add such as CRM
• Provides controlled connectivity to and from external systems
• Enables POS access to COMPLEAT automation, past reservations and booking patterns, and
• Delivers a query-enabled database of active and historical PNR's (to support pre-trip management reporting, en-route crisis response, etc.)

COMPLEAT is the travel industry’s most robust and adaptive automation platform. GDSX has an unparalleled reputation in timely deliverables and customer satisfaction. We pride ourselves in the solutions we have developed, the support we provide, and the company we keep.

See what has the whole industry buzzing - call us today at +1 (972) 612-7121 to set up a live demonstration of COMPLEAT.