COMPLEAT
Mid Office Automation Software
About COMPLEAT
Our flagship product, COMPLEAT, is designed with the global market
in mind. This hosted software application allows travel management
companies, corporate travel departments, online travel providers
and travel fulfillment companies to define and implement their
own processes and methods of service delivery.
COMPLEAT is used in over forty different countries around the world
to implement hundreds of processes. Some of them include:
- Touchless online fulfillment
- Supplier contract compliance management
- Multilingual itinerary, invoice and advisory emails
- Quality control
- Auto ticketing
- File finishing
- E-Ticket tracking
- Fare management
- Reservation data exporting
- Recurring fare checks
Designed to maximize your automation efforts, COMPLEAT provides
the flexibility necessary to support the ever-changing needs of
corporate travel. User-developed automation routines are the
foundation of this flexibility. COMPLEAT works with PNRs hosted in
any of the major global distribution systems and can be customized
to interact with other applications by leveraging tools like web
services or direct database queries.
COMPLEAT Infrastructure
COMPLEAT is a centrally hosted enterprise solution monitored
by the GDSX team. COMPLEAT-enabled services can either be
implemented by the GDSX team or COMPLEAT customers can
manage their own automation practices directly with training and
ongoing support from GDSX.
Built with leading edge technology
- COMPLEAT technology allows for speed, efficiency, ease of
administration and integration with other components
- Structured data interfaces for industry leading data quality
and GDS efficiency
- Extensive use of web services for connectivity with other
tools and data sources
- Remote administration, so control always remains with you
Designed with your organization in mind
- COMPLEAT can be tailored to match your organization’s
needs and those of your customers
- Business unit settings and routines can be moved, copied
and pasted from one unit to another and then edited to
account for localized differences
COMPLEAT Modules
One of the many benefits of choosing COMPLEAT is the modules included with the platform. Your licensing fee entitles you to:
Seat Module
Automated airline seat management, including seat assignment and improvement according to preference information contained in the affected PNR.
COMPLEAT Communicator
Builds and delivers agency-specific communications using templates that can be customized by customer or region.
COMPLEAT Routine Builder/Editor
A suite of administrative panels yielding either a point-and-click user interface or an advanced UI to develop and edit routines.
COMPLEAT Status
Includes system statistics and reports for use by COMPLEAT administrators to monitor the system in production.
PNR Data Exports
Configurable means to define and schedule data exports from COMPLEAT.
E-ticket Tracking
Extracts e-ticket records from the GDS to maintain the current status of all tickets in a COMPLEAT database. Data is made available via a report and a Web service.
Fare Module
Prices GDS PNRs at a configurable interval using a set of defined options. Customizable PNR remarks may be added to detail how the lower fares may be obtained.
Group Tracking Options
Automated population of an arrival-departure report for meeting/group travel based on group information in the PNR.
Standardized Travel Services (STS)
Database of common travel-related data such as airport, hotel, and airline codes that can be accessed from within COMPLEAT.
Waitlist Clearance
Queries an airlines’ availability for a waitlisted segment at a configurable interval.